ASO update

Like governments, institutions, businesses and people around the world, Adelaide Symphony Orchestra is operating in a very dynamic environment with regard to the novel coronavirus, COVID-19. The ASO will continue to make music, however, and we are currently exploring opportunities to broadcast and livestream concerts.

ASO update

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We know that music has a unique ability to improve mood, self-esteem and quality of life. We’ll be doing everything we can in the coming months to ensure all South Australians, in spite of COVID-19, can remain connected to the ASO through our music.

It is inevitable, unfortunately, that ASO concerts and activities will be impacted in some way.

In the event of cancellations, ASO box office staff will contact ticket holders directly to confirm arrangements for exchanges, refunds and any known impact on future performances.

Above all, we’re primarily concerned with the health and wellbeing of our employees, supporters and suppliers, and the ASO stands ready to play its part in controlling the spread of COVID-19.

Today, ASO has confirmed a plan for events and activities up to and including Wednesday 8th April which includes some postponements, some cancellations and some activities that will proceed as planned.

For events after this date, we will provide a further update in due course. It is important to note that the ASO’s plans may change, as we respond to the advice of the Australian and State Governments and their agencies:

Ben Folds: The Symphonic Tour, which was scheduled to take place at Thebarton Theatre this Thursday 19th March, 2020,will be postponed. The ASO is working to reschedule this event for early 2021 and will announce rescheduled dates as soon as possible. In the meantime, we ask ticket holders to hold onto their tickets until the new dates are announced. If the new dates are not suitable, ticket holders will be given the opportunity to secure a full refund.

Come and Play, scheduled to take place on Saturday 21 March has been postponed. The ASO has taken the decision that given the “side by side” nature of this event, it is necessary to observe social distancing recommendations. Participants will be contacted directly once a rescheduled date is confirmed, and if not able to attend, they will be given the opportunity to secure a full refund.

Master Series 2: Natsuko Plays Brahms which is scheduled for Friday 3 and Saturday 4 Aprilwill no longer be public events. At this stage, the ASO plans to present these concertswithout an audience and we are currently working with partners on a potential livestream or broadcast. Ticket holders will be contacted directly by the ASO. We hope you will consider exchanging your tickets to an ASO program later in the year; if preferred, refunds will be provided. Patrons may wish to convert their concert ticket into a tax deductible donation to the ASO.

Mozart at Elder 1, scheduled for Wednesday 8 April, will go ahead as planned, in line with the Australian Government’s decree on public gatherings being limited to 500 persons. Patrons who would prefer not to attend the concert will be offered the opportunity to change their tickets to an ASO program later in the year; if preferred, refunds will be provided. Patrons may wish to convert their concert ticket into a tax deductible donation to the ASO.

In every instance, patrons who have purchased tickets to any concerts that have been cancelled will be offered the opportunity to change their tickets to an ASO program later in the year; refunds will be provided to those who prefer that option. Patrons who wish to convert their concert ticket into a tax deductible donation to the ASO will have the option to do so.

Thank you for your understanding. We look forward to resuming normal business as soon as possible.

For updates advice and information relating to COVID-19, we recommend patrons review information from the Australian Government Department of Health, which canbe found online here.

Patrons can also refer to our website for the latest management statement as the situation evolves by visitingwww.aso.com.au/coronavirus

We appreciate your patience and support in what are unprecedented times.

Vincent Ciccarello

Adelaide Symphony Orchestra, Managing Director

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